FREQUENTLY ASKED QUESTIONS

 

 

I was told that my carpets could become moldy if I have them steam cleaned.  Is this correct?

Depending on ambient temperature and relative humidity, a carpet that is cleaned using the hot water extraction method should normally be dry within 8 to12 hours. If the extraction process is done correctly, the carpet will not be wet long enough to allow for growth of mold.

 

Do I really need to have my carpets professionally cleaned?

Maintenance does add to the life of your carpet. Carpeting should always be cleaned in the way the manufacturer specifies, and approximately every 12 to 18 months.  If you have kids, pets, or heavy traffic we recommend carpet cleaning using hot water extraction more often.

 

How often should I vacuum?

It’s best to vacuum your carpet at least once a week, but in many of today's busy households that is not realistic.  If you are unable to vacuum that frequently, it's recommended to vacuum the high traffic areas at least once a week.

 

My carpet was soaked due to a flood, what are my options?

Water should be professionally extracted & dryers setup and running as soon as possible. It’s best to use a professional that is trained in water damage restoration in order to ensure the carpet, underlay & sub-floor is completely dried within 12 to 24 hours to help prevent the occurence mold. If the carpet is contaminated with sewage, it is recommended that the carpet and underlay be removed and disposed of.

 

Are you well educated in the field?   

Renew Carpet Care is committed to regular and ongoing education and training. Our company is involved in a number of educational processes, and are continually educating ourselves in the newest technology, cleaning methods, and procedures. We also network with other leading companies in the local area to ensure we are delivering the best possible cleaning experience.

 

Which cleaning methods do you use?   

The equipment used by a cleaning firm is incredibly important. Renew Carpet Care uses only the highest quality, most advanced, and state-of-the-art equipment on the market today. The systems we use will get maximum soil and spot removal without damaging your floor or fabric. In addition to hot water extraction, we also utilize the latest in encapsulation cleaning methods, and multi-pass rotary scrubbing for deep clean and heavy wear carpet restoration.

 

What is your customer service policy?

We strive to ensure the best possible customer experience by providing a high quality, and professional carpet cleaning service. There are no hidden fees, and all services and prices are agreed upon before we start cleaning.  We will show up on time, in a professionally lettered vehicle, in uniform, and ready to serve . 

 

Will you price match the ad I received in the mail?

Never select a cleaning firm based on price alone. A low-priced carpet cleaning service may not have the proper technical expertise, and could actually damage your floor or fabric, costing you more in the long run. If a company is focused on being the lowest price provider, chances are they are cutting back in other areas such as training, product quality, and time spent actually cleaning your carpets.  Our business is built on reputation, and we hold fast to the saying that "you get what you pay for".

 

Do you use top quality products? 

Renew Carpet Care uses only professional grade cleaning products and equipment. We won't risk our reputation by resorting to anything less than the best quality products available.

 

Do you guarantee your work? 

Absolutely. If for any reason you are not completely satisfied with our service, we will return and make every effort to clean to your satisfaction.  If resolution can not be reached, we will provide a full refund.